Privacy Policy

Last updated: June 1, 2026

Salt Flower ("we," "us," or "our") respects your privacy. This policy explains what information we collect, how we use it, and your choices. It applies to our website, our online shop, and orders placed with us by phone.

  • We collect information you give us directly when you place an order, contact us, or sign up for updates. This may include your name, email address, phone number, billing address, the recipient's name, delivery address, and phone number, and any message or delivery notes you provide.

    When you pay, your payment card details are collected and processed by our payment providers (Shopify for online orders and Square for orders placed by phone). We do not store your full card number on our own systems.

    We also automatically collect some information when you visit our website, such as your IP address, browser type, the pages you view, and how you arrived at our site. This is collected through our website platform (Squarespace) and analytics tools, including cookies and similar technologies.

  • We use your information to take and fulfill your orders, design and deliver flowers, contact you about your order or delivery, respond to your questions, process payments, and, if you've opted in, send you occasional updates or promotions. We also use website data to understand how our site is used and to improve it.

  • We do not sell your personal information. We share it only as needed to run our business, including with: our website and e-commerce platforms (Squarespace and Shopify), our payment processors (Shopify Payments and Square), delivery purposes (such as confirming a recipient is available to receive flowers), and service providers like analytics tools (for example, Google Analytics, if enabled). We may also disclose information if required by law.

  • Our website uses cookies and similar technologies to keep the site working properly, remember your preferences, and measure site traffic. You can control cookies through your browser settings, though some features may not work as well if you disable them.

  • If you sign up to hear from us, we'll use your email to send updates and offers. You can unsubscribe at any time using the link in any email, or by contacting us.

  • We keep your information for as long as needed to fulfill orders, meet legal and accounting obligations, and run our business. You can ask us to delete your information, and we'll do so unless we're required to keep it.

  • You may ask us to access, correct, or delete the personal information we hold about you, and you can opt out of marketing emails at any time. Depending on where you live, you may have additional rights under laws such as the California Consumer Privacy Act or the GDPR. To make a request, contact us using the details below.

  • Our website and services are not directed to children under 13, and we do not knowingly collect their personal information.

  • We may update this policy from time to time. When we do, we'll change the "last updated" date above.

  • If you have questions about this policy or your information, reach us at:

    Salt Flower
    83 Cowls Rd, Amherst, MA 01002
    hello@saltflowershop.com
    413-258-1157